Returns

Do We Accept Returns? 

Of course! You must complete the RETURNS FORM and include it in your return. Read through the forms instructions to verify your order can be returned. Returns must be sent back within 7 days upon delivery with all tags, bags and boxing if applicable. If 7 days have gone by since receiving your item then unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags, bags and/or boxes. Shipping fees are non-refundable.

 

Non-returnable items:

Gift cards

Some health and personal care items

Intimate or sanitary goods

Hazardous materials

Flammable liquids or gases

 

 

To complete your return, we require a receipt or proof of purchase or your order confirmation. Please do not send your purchase back without including the RETURNS FORM as it will be rejected.

 

 

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 7 days after delivery

 

 

Please ship returns to:

Onyx Hearts

ATTN: Returns

18208 Preston Rd. D9 Suite 515

Dallas Texas US 75252

 

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

 

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.